FAQ

    Parking

    How much does parking cost and how do i pay?

    At the large car park next to the main entrance, you simply pay your parking fee after visiting the park.

    Kolmården recommends the following payment methods:

    At the website betala.apcoa.se after leaving the car park at the end of your visit. You have 72 hours to pay the fee, and no extra service charge is added. By card using the pay machines at our car park after your visit. No extra service charge is added. More payment options at the large car park:

    The Apcoa Flow app, zone code: 6495 the EasyPark app, zone code: 649501 Did you know you can download the parking app and register an account before visiting the park? This makes it quick and easy to pay when you arrive.

    At the car park called ‘Apans parkering’, you can pay your parking fee before entering the park.

    Kolmården recommends:

    Pay by card at one of our pay machines at the car park before entering the park. No extra service charge is added.

    More payment options at the car park ‘Apans parkering’:

    the Apcoa Flow app, zone code: 64950 the EasyPark app, zone code: 649500 Remember to pay the parking fee before visiting the park when you use the ‘Apans parkering’ car park. Did you know you can download the parking app and register an account before visiting the park? This makes it quick and easy to pay when you arrive

    My Account

    Where can I find my tickets, enter my registration number, manage my annual pass, etc.?

    Log in to My Account here. Enter the email address you used when you made your purchase or registered your Annual Pass.

    Tickets and payment

    What age limits do you apply?

    Visitors aged 3–12 pay a children’s ticket. Visitors aged 13 and over pay an adult ticket. Pensioners pay the full adult price. Admission is free for children aged 0–2, but their visit must be booked in advance.

    How do I book a visit to the park using my Annual Pass

    You can cancel or change your booking up to 48 hours before you arrive. Note that you can only change your booking to another date with the same admission price. This must be done while you are logged in to My Account.

    For bookings cancelled later than 48 hours before your visit and before 9:00 on the day of your visit, a cancellation fee of SEK 295 will be charged per order. For a booking cancelled after 9:00 on the day of your visit, the whole order total will be charged and no refund can be issued.

    To cancel a ticket that has already been paid for, you must fill out a contact form which you can find here.

    Read more about our ticket purchase terms and conditions here.

    I have booked tickets to enter the park at a specific time. Can i arrive earlier or later?

    The reason we issue tickets for entry at a specific time is to reduce queues at the entrances. You can’t use your ticket earlier than your booked time, but you can always arrive at the park up to an hour after the booked time.

    Where can I buy admission tickets?

    Admission tickets can only be purchased here on our website. The tickets are delivered directly to My Account, via sms and via email. The most environmentally friendly option is to display your ticket on your mobile phone.

    Do you accept payment in cash?

    Kolmården Wildlife Park and Vildmarkshotellet are completely cashless. This is for your safety and that of our employees. In other words, you cannot pay with cash.

    Can i pay with a ddebit or credit card?

    You can pay by card at all our checkouts, shops, games and restaurants. We also accept contactless payment.

    Can I pay buy swish?

    You can pay by Swish when you order food from our restaurants via our app or website. At other checkouts, only card payment is accepted.

    Can I buy a gift voucher?

    Yes. Gift vouchers can be ordered via our webshop or purchased from the park’s Guest Service and shops.

    Wild Card season pass

    How do I book a visit to the park using my Wild Card?

    You can easily do this via My Account.

    How do I register for my free parking?

    You can register for the free parking that’s included in the Wild Card pass for visitors aged 13 and over via My Account.

    How can I update the personal details or photograph on my Wild Card?

    Contact us stating your Wild Card number, your PIN and the information you want to update. Because your Wild Card is personal, its owner cannot be changed

    How do I register my Wild Card?

    If you’ve upgraded an existing pass, you don’t need to enter the details again.

    Digital annual passes must be registered via My Account.

    New annual passes must be registered at www.kolmarden.com/registrera Please note that you will be required to register your facial image, date of birth, name, address, email and phone number.

    What is included in the Wild Card?

    Your Wild Card includes:

    -Admission to Kolmården Wildlife Park on all days when we are open in 2022

    -Unlimited access to all Kolmården’s rides when they are open

    -Exciting animal displays and shows

    -Free parking for one car throughout 2022

    -Great offers at Vildmarkshotellet and the park. You can find up-to-date information about offers here.

    Admission to the park must be booked in advance. We reserve the right to change our available offering as a result of official decisions or anti-infection measures. Free parking applies to one vehicle for annual pass holders aged 13 and over.

    What age limits apply to the diffrent tickets and passes?

    Visitors aged 3 and over need to have a ticket/annual pass for children aged 3–12. Visitors aged 13 and over need to have an adult ticket/annual pass (for 13 years and over) to enter the park. Admission is free for children aged 0–2, but their visit must be booked in advance. Pensioners pay the same price as adults.

    What should I do if I lose my Wild Card?

    If your Wild Card/annual pass is registered with a Swedish personal identity number, you can buy a replacement pass for SEK 150 at the park’s Guest Service the next time you visit. If your Wild Card/pass is not registered with a Swedish personal identity number, unfortunately we cannot help you.

    What period is the Wild Card valid for in 2022?

    Admission is included on all days when we are open during 2022, subject to space availability. Please note that all visits must be booked in advance via My Account. Horror Night is not included.

    Guidelines

    Can i bring a pet into the wildlife park?

    Pets are not allowed inside the wildlife park. Kolmården advises strongly against leaving pets in a car unsupervised. This is for the safety of your pet. We suggest that you leave your pet at home or at a pet hotel or kennel during your stay.

    Is smoking allowed in the wildlife park?

    Out of respect for other guests, we aim to keep the wildlife park smoke-free. Guests who smoke can use our dedicated smoking areas at various locations in the park. The smoking areas are marked on our maps.

    Are barbecues allowed in the wildlife park?

    It is forbidden to light barbecues or fires in the wildlife park as that would pose a fire hazard.

    Can I go on your rides barefoot or with a bare torso?

    For safety reasons, you must be fully clothed and wear shoes on all the rides in the park.

    Can babies ride on the Safari Gondola?

    Yes, babies are welcome to ride on the Safari Gondola. However, prams and strollers must be left in the stroller parking area during the ride. Each gondola has room for 8 people, and all guests count towards the gondola’s maximum capacity regardless of their age.

    How long can I stay in the park on the day of my visit?

    After the park closes for the day, guests have 30 minutes to proceed to the exit.

    Safety and security

    Are there contact wristbands that my child can use?

    Yes, we have contact wristbands for children to wear. You’ll find them on the right-hand side just inside the entrance to the wildlife park. Please write your contact details on the wristband so that someone can contact you if your child gets lost in the park.

    Are there medical staff at the park?

    Yes. You can always contact our medical staff for advice or assistance with basic wound dressing. The medical staff are based at the Kulmården playground, but they work all over the park during the day. If you need to contact the medical staff, please speak to a nearby member of our staff or call our switchboard on +46 10-708 7500 for assistance.

    Is there a defibrillator at Kolmården?

    Yes, we have defibrillators in the following locations:

    Main Entrance Hyllan restaurant Kolosseum Cola Store With the medical staff Vildmarkshotellet’s reception Vildmarkshotellet’s pool area

    Facilities and services

    Are there baby changing tables and accessible restrooms at the park?

    There are baby changing tables in all areas except at Kolosseum. There are accessible restrooms in all areas. Find out more about how our park is accessible for guests with disabilities here.

    Where can I find the daily programme for the park?

    An up-do-date daily programme can be found under the Calendar tab. Among other information, it indicates the times of our shows and animal displays. The daily programme is also available in our app Kolmården idag which can be downloaded from App Store and Google Play.

    Can I buy rain clothes and umbrellas at the park?

    Rain ponchos and umbrellas are sold at all our shops in the wildlife park.

    Are there strollers and child carts available to rent?

    Just inside the main entrance you’ll find child carts to rent for SEK 60 per day and strollers to rent for SEK 90 per day.

    Are there lockers for storing personal belongings?

    Yes. There are storage lockers inside the park’s main entrance. A small locker costs SEK 30 for the whole day and a large locker costs SEK 60 for the whole day.

    Do you have phone charging facilities?

    Yes. There are phone chargers at Marine World, subject to availability. There is no cost for using the phone chargers.

    Is there a breastfeeding room?

    Yes. There are breastfeeding rooms at Bamses Värld (World of Bamse) and Barnens Lantgård (Kids’ Farm).

    Can I buy over-the-counter drugs at the park?

    Yes. Guest Service and the Vildmarkshotellet’s reception sell a small range of over-the-counter drugs such as painkillers, as well as personal care products such as fluid replacement products, sanitary towels, tampons, nappies and plasters for blisters.

    Distances and transportation

    How long are the distances in the park?

    Kolmården Wildlife Park is a large, open area. The terrain is hilly and there are fairly long distances between the rides, animals and activities. The main trail around the park, for example, is roughly 3 km long.

    Is it permitted to use personal transportation vehicles such as bicycles in the park?

    Because the park is very hilly, for safety reasons it is not permitted to use personal transportation vehicles such as bicycles, skateboards, hoverboards, rollerblades or kickboards inside the wildlife park.

    Can I drive a car in the park if I have a disability?

    Driving is not allowed inside the park. This is for the safety and comfort of all our visitors, staff and animals. Instead, guests with visible or invisible disabilities are welcome to bring a personal attendant/assistant with them to the park free of charge if they need to. Contact Guest Service at the wildlife park entrance and we’ll be happy to help.

    Do you have wheelchairs that guests can borrow?

    Yes. Kolmården has a limited number of wheelchairs that our guests can borrow. The wheelchairs can be picked up from Guest Service outside the main entrance, and they cannot be reserved in advance.

    Are strollers permitted everywhere in the park?

    For safety reasons (e.g. to avoid obstructing fire evacuation routes), strollers must be left outside during the Dolphin Show. There is a covered stroller parking area just outside. Strollers should also be left aside during other shows and performances, so that as many spectators as possible can watch. There is also a covered stroller parking area next to the Safari Gondola where guests can leave prams and strollers. If the stroller has a detachable carry cot, you can bring the carry cot onto the Safari Gondola, into the Dolphin Show and to other shows and displays.

    Information and amenities

    Where can I find a map of the park and today's programme? Map and programme for the day is available in Swedish here.

    Where can I find children’s wristbands for contact information? You can pick up wristbands for your kids just inside the main entrance, on your right. Write your contact information on it so that someone will be able to reach you in case you lose track of your child.

    Are there accessible washrooms and baby changing tables in the park? There are changing tables in bathrooms of all areas except the Zoo School and the Colosseum. Accessible washrooms are located in all areas except the Zoo School.

    Can I buy rainwear and umbrellas at the park? All our gift shops sell rain ponchos and umbrellas. The ponchos are also available at the ticket office.

    Can I rent a pull-along wagon or a stroller? You can rent a pull-along wagon for 60 SEK just inside the main entrance. In the same place you can also rent a stroller for 90 SEK.

    Food and drink

    How many restaurants are there in the park? On any given day, you’ll find 3–10 restaurants open, offering a variety of menus. There are also numerous refreshment and ice cream stands.

    Do you cater for special dietary requirements, such as gluten or lactose free? Almost all our restaurants cater for special dietary requirements. We also offer multiple vegetarian options. If you have a special dietary requirement, please tell the staff when you order and they will help you.

    Payment and admission

    Where can I purchase admission passes? You can buy passes online on the website. Note that you need to pre-book a day for your visit as well.

    What does the admission pass cover? Your admission pass covers all the attractions, shows and displays in the park. That includes Bird of Prey Performance Wings, unlimited rides in all attractions,such as thrilling Wildfire and the unique Safari gondola, and the World of Bamse.

    What are my payment options in the park?

    We only accept payment by credit och debit card, you cannot pay in cash, either in Euro or Swedish Krones. This is to limit the risk of contamination spreading.

    Conduct

    Am I allowed to barbecue in the park? Because of the fire risk, we do not allow visitors to barbecue or light fires anywhere in the park.

    Am I allowed to bring my pets to the park? Pets are not allowed inside the park. We do not recommend that animals be left unattended in your car either. We therefore recommend leaving your pets at home or boarding them during your visit. There are several dog boarding kennels near the park, including: Björnmossens Hundpensionat: +46 73 078 8198 Timmergata Hundpensionat: +46 73 388 5782

    Am I allowed to smoke in the park? Our goal is to have a smoke-free park, so we ask any visitors wishing to smoke to use the smoking areas located in various places around the park. Smoking areas are indicated by a white sign with a black lighter, and the same symbol is used to show their locations on the park map.